United Rompe Guitarras.
Otra más acerca del poder del Consumidor en los tiempos de la web! Sucede que David Carroll y su banda andaban de gira y tomaron un vuelo de United desde Halifax a Chicago. Ya abordo del avión vieron como los empleados de la aerolínea maltrataron su valiosa guitarra Taylor (US$3500). Al llegar comprobaron que la guitarra estaba rota.
Allí empezó para David un vía crucis de quejas, excusas y trámites con United Airlines que duró 9 meses, hasta que finalmente le dijeron que no lo iban a compensar.
Entonces David decidió hacer lo que mejor sabe hacer: cantar.
La letra de su canción United Breaks Guitars es un relato tan bien humorado como devastador de su experiencia. El estribillo dice:
United... rompiste mi guitarra Taylor. United... que gran ayuda resultaste. La rompiste, la debiste arreglar. Fue tu culpa, admítelo. Debí volar con otros o viajar en auto, porque United rompe guitarras. Prometió escribir 3 canciones al respecto. Esta es la primera.
Luego de que el video fuera visto por más de 2 millones de personas en YouTube y generara más de 10,000 comentarios de apoyo, United se disculpó con David y le ofreció una compensación, la que él, a esta altura ha rechazado también publicamente.
Dios te libre de la ira del consumidor en los tiempos de la web!
Esta es la letra de la canción:
I flew United Airlines on my way to Nebraska The plane departed, Halifax, connecting in Chicago's "O'Hare". While on the ground, a passenger said from the seat behind me, "My God, they're throwing guitars out there"
The band and I exchanged a look, best described as terror At the action on the tarmat, and knowing whose projectiles these would be So before I left Chicago, I alerted three employees Who showed complete indifference towards me
United... (United...) You broke my Taylor Guitar United... (United...) Some big help you are
You broke it, you should fix it You're liable, just admit it I should've flown with someone else Or gone by car
'Cause United breaks guitars.
When we landed in Nebraska, I confirmed what I'd suspected My Taylor'd been the victim of a vicious act of malice at O'Hare
So began a year long sagan, of "pass the buck", "don't ask me", and "I'm sorry, sir, your claim can go no where". So to all the airlines people, from New York to New Deli Including kind Ms. Irlweg, who says the final word from them is "no".
I heard all your excuses, And I've chased your wild gooses And this attitude of yours, I say, must go
United... (United...) You broke my Taylor Guitar United... (United...) Some big help you are
You broke it, you should fix it You're liable, just admit it I should've flown with someone else Or gone by car
'Cause United breaks guitars.
Well, I won't say that I'll never fly with you again, 'Cause, maybe, to save the world, I probably would, But that won't likely happen, And if it did, I wouldn't bring my luggage 'Cause you'd just go and break it, Into a thousand pieces, Just like you broke my heart
When United breaks guitars.
United... (United...) You broke my Taylor Guitar United... (United...) Some big help you are
You broke it, you should fix it You're liable, just admit it I should've flown with someone else Or gone by car
'Cause United breaks guitars.
Yeah, United breaks guitars.
Yeah, United breaks guitars.